Most organizations today are implementing Enterprise Resource Planning (ERP) systems. As we know, ERP is a significant investment, so companies need to make sure that their employees fully understand how to use this valuable resource. When properly integrated, ERP can have a substantial impact on a company's success. However, according to Ed Jordan, analysts have found that roughly 75% of ERP projects fail. To avoid ERP failure, training is one of the crucial ways to implement an ERP system with success and reduce the risk of failure.
Traditional Training
Traditional employee training can be defined as training conducted and attended in person. The on-site training mimics a traditional classroom with one teacher and a roomful of students. Such instruction has been part of corporate training for decades.
Advantages:
• Classroom training is group interaction. Employees and their colleagues together can communicate, share information and learn from each other.
• People are familiar with the classroom and the methods of classroom training. Unlike online teaching, employees do not need to be "familiar" with classroom training methods.
• In classroom training, participants can ask questions and get answers directly from the teacher.
Online Training
Video Tooltips - Sophisticated training
Tooltips are contextual information within an application that provides additional information about a particular feature and improves the overall user experience. To access tooltip help, Users can simply move the mouse pointer over a control on the form, and the Tooltip will display the help on that control. Moreover, Tooltips are good opportunities for companies to engage power users to assist in the development of short micro training modules for their end-users. Here are some of the key benefits of using tooltips for corporate training
Reducing the training days
Tooltips let you provide context-sensitive help or video wherever and whenever needed, potentially cutting down on training time.
Reducing the consulting days
Users do not need to consult customer service to solve the problem. Instead, just as you can often find tooltips on Google or Microsoft platforms, they offer quick solutions to problems in simple language, a short description, or a video.
Reducing the support calls
Tooltip considers how to predict customer behaviours and promote self-service when users need it by understanding contact reason and mapping the customer journey.
Online training delivers real benefits for staff development, and Tooltip offers us an efficient way to learn ERP software online. By mixing the two, we can deliver smarter tooltips that not only can reduce the consulting days but also reducing the support calls from the help desk. Tooltips can help you provide contextual help, provide help in form fields, reports and even the configuration parts of the system and are a great tool to explain complex features or to highlight new features. Smart Tooltips can improve the user's getting started experience, and they have proven to be effective in teaching millions of people online.
Conclusion
In today's competitive market, companies want to produce their products or deliver their services more efficiently, and the pressure on employees for ongoing learning and adoption of many tools and applications in their daily operation is high. Tooltips can reduce the pressure and lead employees to successfully adopt enterprise software within the organization, which will result in employee productivity and process efficiency.
Sharon Li, Business Analyst
Sharon is an IT business analyst at High Tech Masterminds. She also works on ICT and technical support for bridging the gap between IT and business using data analytics to assess processes, determine requirements and deliver data-driven recommendations.
Linkedin profile | Sharon
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